Tag: fred factor

fred factor

Transforming Customer Service Quality Using the Fred Factor

Mark Sanborn’s fred factor has helped the industry of customer service through the years by telling a mailman’s story who went “above and beyond.” If you are a person who makes sure to go beyond what is expected of your duty without needing recognition, then you might be a “Fred.” These principles from Sanborn’s book will help you become the best Fred you can be.

Everyone has an Impact

Regardless of your position, you can always choose to work in the most extraordinary way possible. Always remember that all jobs are as important as the other. However, there are still people who feel that what they are doing is entirely unimportant. Keep in mind that there is more satisfaction for a first-class driver than there is in being a tenth-rate corporate slave. Whatever you do in your job is utterly essential and has its impact on others.

Good Relationships Lead to Success

People who act indifferent to one another will yield a subpar output. You should build secure connections with your co-employees so that you can work together and give high-quality customer service. You can also try to get your customers a little better. Your customer service is more personalized once some kind of relationship has been established between you and the customer.

Create Your Value

You don’t have to spend much on doing this. If you think you don’t have enough fund or training to improve your performance, remember that Fred the mailman only had his bag filled with mail and his uniform yet he managed to be the best at customer service. All he had to do was put his drive and creativity to use. Your creativity and imagination can get you places too! Try to be resourceful and make the most of what you can with your resources. Be an asset to your company by becoming the employee that gives them the competitive advantage they need.

Keep on Reinventing

On your way to optimize your potential, mediocrity can be an obstacle. Getting by is not enough because you will never know what you can accomplish. Like Fred, who tried to think of creative ways to deliver mail, you should also pursue innovation. Doing so can add meaning and value to what you do.

The fred factor has proven to be productive throughout the years. If you want to be the best in the industry, maybe you should learn a thing or two from old and reliable Fred the Postman.

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